Sandorian FAQ: Lab Software, Compliance & Mollie

Sandorian builds the software layer that sits around your existing laboratory systems and payment infrastructure. Not a replacement for what you already have - a precision fit over it. We work with regulated labs, fintech teams, and European operators where off-the-shelf tools consistently fall short. Here is everything you need to know before getting in touch.

What Sandorian builds and who it's for

What does Sandorian build?

A comparison of Sandorian custom software against a standard LIMS vendor across four criteria, showing they are complementary rather than competing.

Sandorian builds custom software around your existing LIMS and other regulated systems - the workflow layer that sits between your instruments, your lab information management system, and your clients. That covers request intake, sample registration, workflow automation, and eIDAS-sealed certificate portals, all built inside your compliance requirements rather than around them.

Who is Sandorian for?

We work with European companies where regulation and legacy systems make off-the-shelf tools a poor fit. That includes ISO 17025 and ISO 15189 accredited labs, IVDR-regulated diagnostic developers, fintech and payments engineering teams, energy operators, R&D institutes, and customs brokers. If your stack is complex and the compliance stakes are real, that is where we do our best work.

What is the difference between what Sandorian builds and what a LIMS vendor provides?

A Laboratory Information Management System (LIMS) is a configurable product that manages samples, workflows, and data within defined parameters. Sandorian builds the bespoke software around that product - the integrations, portals, automation logic, and compliance controls that your specific workflows require and that no LIMS vendor ships out of the box. We complement your LIMS; we do not compete with it.

Can Sandorian help us decide whether we need a new LIMS at all?

That question comes up often, and we are honest about it in a scoping call. We can assess your current stack and tell you whether the gap is better filled with bespoke integration or a new LIMS. Our interest is a good long-term outcome for your lab, not a sale. The State of Lab Digitization 2026 - Sandorian report sets useful context for where European labs typically stand.

Working with Sandorian

Do you work with companies outside labs and fintech?

Yes. Labs and fintech are our deepest areas, but we also work with energy operators, customs brokers, R&D institutes, and regulated software teams. If your environment involves complex integrations and compliance overhead, there is likely a fit. Browse more Sandorian use cases to see the range.

Where is the Sandorian team based?

Our headquarters is in Rijen, Netherlands. Engineers work across the Netherlands, Germany, and France. We work in English across all three markets and carry direct familiarity with EU regulatory environments - including the Dutch and German accreditation frameworks, the European Commission's eIDAS framework, and IVDR enforcement timelines.

What regulatory environments is Sandorian familiar with?

We work regularly within ISO 17025, ISO 15189, IVDR, eIDAS, GDPR, and ISO 27001 contexts across the Netherlands, Germany, and France. That means our engineers know what an accreditation body's assessor will look for in your software documentation - even though the accreditation decision itself stays with that body, not with us.

How does a Sandorian engagement typically start?

Every engagement starts with a scoping call - no pitch, just an honest look at your stack, your compliance requirements, and what bespoke software could realistically do. From there, we scope a phased approach. The full step-by-step process is on the how-it-works page at /how-it-works/.

Does Sandorian do ongoing support after a project ships?

Yes. We only take on work we intend to support long-term. A project that ships and gets abandoned is a liability in a regulated environment, and we treat it that way. Our engagements are built as long-term software partnerships, not hand-off deliveries.

Lab software and digitisation

Does Sandorian replace our LIMS?

Two headline results from delivered Sandorian projects: 80% fewer manual errors at ViroVet and 98% reduction in verification calls from a customs portal.

No. This is one of the most common Sandorian questions we hear, and the answer is straightforward: Sandorian builds the software layer on top of and around your existing LIMS, not instead of it. If your LIMS handles sample management well, we add the request intake portal, the automation logic, the instrument integrations, and the client-facing certificate portal that your LIMS was never designed to provide. Read more about custom software built around your existing LIMS.

What lab workflows does Sandorian typically cover?

The workflows we most commonly build or automate:

Request intake - client-facing portals and digital request forms
Sample registration - automated intake from instruments or manual entry workflows
Workflow automation - routing, assignment, escalation, and status tracking
eIDAS-sealed certificate portals - legally binding electronic delivery to clients
Audit trail generation - immutable logs for accreditation assessors

For a deeper look at what audit-ready lab software actually requires, our knowledge base covers that in full.

What results have Sandorian lab projects delivered?

At ViroVet, our software delivered 80% fewer manual errors across their lab workflows. A customs verification portal we built reduced verification calls by 98%. These are measured outcomes from delivered projects, not estimated projections. See the ViroVet lab digitisation results for the full picture.

What is the difference between lab digitisation and a LIMS implementation?

A LIMS implementation is a product rollout. Lab digitisation is broader - it covers every workflow, system boundary, and data handoff in your lab's operation. Sandorian works at that broader level, identifying where manual steps, disconnected systems, or paper-based processes create errors and compliance risk, then building the software to close those gaps. Our guide to digitizing your lab is a good starting point.

Sandorian compliance scope

Does Sandorian make our lab ISO 17025 or IVDR compliant?

No - and any software vendor who claims otherwise is overpromising. Accreditation under ISO 17025 is granted by an accreditation body such as RvA in the Netherlands or DAkkS in Germany, after assessing your entire quality system. IVDR conformity is assessed by a notified body. Sandorian builds the software controls - audit trails, traceability, sealed records - that support your compliance posture. The accreditation decision belongs to the assessor, not to us. Our ISO 17025 software compliance support page covers the software-specific requirements in detail.

What compliance frameworks does Sandorian's software support?

We build software controls relevant to:

ISO 17025 - audit trails, method traceability, result integrity
ISO 15189 - medical laboratory-specific workflow controls
IVDR - software documentation, traceability, and change management for in-vitro diagnostic software
eIDAS - qualified and advanced electronic seals for certificate delivery
GDPR - data minimisation, access controls, and processing records
ISO 27001 - information security controls built into software architecture

For IVDR, our IVDR compliance roadmap for laboratory software is the right place to start.

Does Sandorian give legal advice on eIDAS or GDPR?

No. Legal interpretation of eIDAS, IVDR, or GDPR - along with clinical or diagnostic advice - falls outside Sandorian's scope. We build the software controls; your legal advisers and clinical leads interpret the regulatory text and make compliance determinations. For eIDAS-specific context, our Qualified Electronic Signatures Under eIDAS - Sandorian guide explains the technical and legal boundary clearly. For GDPR programme support, we do offer GDPR compliance consulting - always as a software-layer engagement, not legal counsel.

Does Sandorian give clinical or diagnostic advice?

No. Clinical interpretation of test results and diagnostic decisions sit entirely with your clinical and scientific staff. Sandorian builds the software that handles, transmits, and stores those results - it does not advise on their meaning.

Where does accreditation responsibility sit when working with Sandorian?

Accreditation stays with your organisation and the relevant accreditation or notified body. Sandorian's software supports your quality system; it does not certify, accredit, or issue conformity assessments. We document our software's behaviour clearly so your QA lead and assessor can evaluate it - that is the extent of our role in the accreditation process.

Payments and fintech

Is Sandorian really a Mollie Preferred Integration Partner?

Yes. Sandorian holds Mollie Preferred Integration Partner status - a credential Mollie awards to a small number of engineering partners with demonstrated depth in the Mollie API and a track record of production implementations. Read the full announcement: Announcing our official partnership with Mollie - Sandorian. For service detail, see Mollie integration by a preferred partner.

What is laravel-cashier-mollie, and what does Sandorian's role mean in practice?

laravel-cashier-mollie is the open-source Laravel billing package that connects Laravel applications to Mollie's subscription and payment infrastructure. Sandorian maintains the library, which processes over one million transactions a year. In practice, our engineers write and review every release, handle production issues, and keep the library current with Mollie's API changes - giving our clients direct access to that institutional knowledge. You can follow our open-source Mollie work through posts like Announcing Laravel Cashier Mollie v2 - Sandorian.

What Mollie work does Sandorian actually do?

We build payment integrations, subscription billing systems, and billing infrastructure for companies using Mollie as their payment provider. That covers initial integration, production hardening, webhook handling, and ongoing library maintenance through laravel-cashier-mollie. For integration patterns in production environments, our Mollie API integration patterns knowledge base article covers common architectures in detail.

Does Sandorian work with other payment providers?

Our primary payment expertise is Mollie. If your stack involves a different provider, the right conversation is a scoping call - we can give an honest assessment of fit rather than committing you to something uncertain.

Sandorian engagement model and cost

How are projects priced?

Projects are priced individually after scoping. There is no published rate card, because the drivers of cost - integration complexity, compliance scope, system dependencies, and timeline - vary too much across clients for a fixed price to mean anything. Full detail on what shapes project cost lives on our pricing page at /pricing/.

Is there a minimum project size?

No fixed minimum. We have worked with teams at very different scales, and the right engagement size is defined by your actual requirements, not by a floor we impose. What we do require is enough complexity to make bespoke software the right answer - if an off-the-shelf tool genuinely fits, we will tell you.

How long does a typical project take?

Duration depends entirely on scope. A focused portal integration might run a few months; a full lab digitisation programme with compliance controls, instrument integrations, and eIDAS certificate delivery runs longer. The scoping call establishes a realistic timeline. Step-by-step process detail lives at /how-it-works/.

Not sure if Sandorian is the right fit?

Book a short scoping call with a Sandorian engineer. No sales pitch - just an honest look at your stack, your compliance requirements, and what custom software could realistically do for your operation.

Contact Sandorian to book a scoping call or read through how a Sandorian engagement runs step by step at /how-it-works/.

Answers on this page reviewed by a Sandorian engineering lead.

Sandorian FAQ: Lab Software, Compliance and Mollie